NETWORK OPERATIONS TECHNICIAN

Network Operations Technician Job Description

A Network Operations Technician serves as the technical advisor and liaison between the company and stakeholders, resolving any performance issues, optimizing system performance and ensuring stakeholder satisfaction with products and services. A Network Operations Technician is essential to all networks and the first line of defense to safeguarding network connectivity.

Primary responsibilities include, but not limited to: monitoring and troubleshooting complex network issues, resolving tickets as thoroughly and quickly as possible, work through and complete network projects, create valuable relationships, and effective communication with team members and stakeholders on solutions and investigations.

Training in this track prepares participants to handle escalated issues from the help desk, along with proactive monitoring of various networks, systems and applications. Learn how to triage which issues affect individuals, large groups of people, or the entire organization and escalate to the appropriate team.

Starting Pay

$45,000 to $70,000 annual salary based on experience.

Prerequisites

  • High school degree or GED equivalent
  • At least one year of IT experience or equivalent Technical College background

Core Fundamentals

  1. Communication
    1. Professionalism- which is taught through lots of modeling and role-playing
    2. Verbal communication- using corporate vernacular and meetings
    3. Written communication- in the form of emails, proposals and presentations
    4. Conflict resolution and interpersonal skills taught through lots of recreations of real life scenarios
    5. Workplace awareness and EQ
    6. Customer service driven communication
    1. Soft Skills are without a doubt the most important part of our program. These skills provide our participants with valuable tools for both their career and personal life
    2. Some of our key components are:
  2. Organization Skills
    1. Taking work requests and organizing them into the appropriate physical paperwork, filing and sorting
    2. Learning to organize high volume emails, virtual file folders, cloud storage and naming conventions
  3. Basic PC/Networking Skills
    1. Learn basic PC functionality
    2. Learn how to troubleshoot basic issues with PCs
    3. Learn how networks work and why they are needed for companies
    4. Learn how to utilize shared resources like file and print servers
  4. Core Microsoft Suite
    1. Microsoft Word
    2. Microsoft Excel
    3. Microsoft Powerpoint
    4. Microsoft Outlook
    5. Microsoft Sharepoint
    6. Microsoft Windows 7 and Windows 10
    7. Office 365
  5. Information Literacy
    1. How to do internet research on common items assigned to many corporate jobs
    2. Learn how to validate information found on various sources and put them together in a comprehensive presentation
  6. Skills Assessment
    1. After completing the core fundamentals, participants test their skills and analyze their standing and foster interest. This process helps attest to a participant's strong suite and hone in on that. On completion of the program, participants skills and interests are aligned with the opportunity

Network Operations Program Objectives

  • How to troubleshoot and isolate big picture issues that are affecting broad groups of people in the organization
  • Communicate clearly to stakeholders of business units and explain remediation steps
  • Balance small project deliverables where you will assist Network Analysts

Interested in joining the Network Operations Technician Program?

Complete the form to get more information on starting a new career in the IT industry.

We will have one of our team members reach out to you with more information on signing up and getting started.

FAQ

What does your no cost career training include?

Our Core Fundamentals + Career Tracks require a 2-3 month time commitment on a part-time basis with a minimum amount of 15 hours per week. 

We meet our participants where they are at by providing flexible scheduling and training options. A portion of the training can be conducted at home but the majority of the training is done onsite with our experts to provide participants with in-class support, aiding to build their soft skills.

With open classroom hours from 8 a.m. to 8 p.m. Monday through Friday— we give our participants flexibility to train in the evenings or a combination of day time and evening. The training is entirely self-paced based on each individual's needs. Each student also has the ability to expedite their training by completing the material anytime that works for them remotely.

How long is the program?

Our Core Fundamentals + Career Tracks require a 2-3 month time commitment on a part-time basis with a minimum amount of 15 hours per week.

Do I need to have prior experience in IT to start the program?

There is no prior IT (Information Technology) experience needed for our Entry Level Help Desk career track. 

The Network Operations Technician career track requires 1+ years of IT experience. 

The Network Analyst career track requires 2+ years of IT experience. 

Will I get a job in IT after the program?

Our participants can either work through our self-marketing program to learn the tricks of the trade or through one of our local partnerships' staffing agencies to get into a career in information technology.

We align interviews for each participant so that they get the opportunity to build their own brand and develop a sense of confidence in the process. Participants will work with dedicated trainers who deliver the material, mentors who advise both personally and professionally, and account managers who market their skills to obtain employment.

Our goal— to combine the best elements of a Non Profit + Technology School + Staffing Agency so that we can effectively train, place and support our participants in the career that they choose.